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Conditions of Carriage

10.1 We will refund a Ticket or any unused portion, in accordance with the applicable fare rules or Tariff, as follows:

10.1.1 Except as otherwise provided herein, we will make a refund either to the person named in the Ticket or, to the person who has paid for the Ticket, upon presentation of satisfactory proof of such payment.

10.1.2 If a Ticket has been paid for by a person other than the Passenger named in the Ticket, and the Ticket indicates that there is a restriction on refund, we shall make a refund only to the person who paid for the Ticket, or to another person as instructed by the person who pad for the Ticket.

10.1.3 In the case of a lost Ticket, refunds will only be made upon the presentation of evidence of the unused Ticket and all unused Flight Coupons or Electronic Ticket.

10.2 Involuntary Refunds

10.2.1 If we cancel a flight or fail to operate a flight reasonably according to schedule, fail to stop at your destination or Stopover, or cause you to miss a connecting flight on which you hold a reservation, the amount of the refund shall be as follows:

  10.2.1.1 If no portion of the Ticket has been used, an amount equal to the fare paid;

10.2.1.2 If a portion of the Ticket has been used, the refund will be not less than the fare paid for the unused portion of the Ticket.

10.3 Voluntary Refunds

10.3.1 If you are entitled to a refund of your Ticket for reasons other than those set out in Article 10.2, the amount of the refund shall be as follows:

  10.3.1.1 If no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable service charges or fees for processing the refund;

   10.3.1.2 If a portion of the Ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less any reasonable service charges or fees for processing the refund.

10.4 Refund on Lost Ticket

10.4.1 If you lose your Ticket or any portion of it, upon furnishing us with satisfactory proof of the loss, and of the evidence of payment for such Ticket, a refund will be made as soon as practicable after the expiry of the validity period of the Ticket, subject to the following conditions:

   10.4.1.1 The lost Ticket, or the unused portion thereof, has not been used, we will give you a refund or issue you a new Ticket (a Ticket for which a refund or replacement cannot be sought is a Ticket resulting from our own negligence);

   10.4.1.2 The person to whom the refund is made shall repay to us the amount refunded in the event of fraud and/or to the extent that the lost Ticket or portion of it is used by a third party (except where any fraud or use by a third party resulted from our own negligence).

10.4.2 If we or our Authorized Agent lose the Ticket or any portion of it, the loss shall be our responsibility.

10.5 Right to Refuse Refund

10.5.1 We may refuse a refund where application is made after one year from the date on which the Ticket was issued.

10.5.2 We may refuse a refund on a Ticket which has been presented to us, or to Government officials, as evidence of the intention to depart from that country, unless you establish, to our satisfaction, that you have permission to remain in the country or that you will depart from that country by another Carrier or another means of transport.

10.6 Currency

We reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket.

10.7 Persons Eligible to Make Refunds

Voluntary refunds will be made only by the Carrier which originally issued the Ticket or by its agent if so authorized.

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