Types of personal data we collect will vary depending on the collection situation and types of products or services you request. We will collect and process all or some of the following personal data about you:
We may use your personal data in the following ways:
We may transfer your personal data to our airline partners, alliances or transport operators to coordinate and facilitate your travel arrangements (e.g. flight connection). If passengers request special assistance for their journeys (e.g. medical assistance or meal request), we may share personal data with medical centers, hospitals or certified clinics, and our catering service providers, to provide such assistance.
To improve and innovate our products and services, we may analyze information you provide to us via customer satisfaction survey or marketing research (e.g. your previous travel arrangement, communication preferences) and information about your website and mobile application usage (e.g. products and services you browsed) to better understand your needs and desires. We may tailor our products and services to better match your interests and preferences. We may share your personal data with our business partners such as airline partner, alliances, other transport operators and frequent flyer program operators (including FlyerBonus and Beyond Flying) or locality program (Samui Resident Card), so that such third parties may improve and personalize their services to you as well.
If you are a member of the FlyerBonus and/or Beyond Flying program and/or Samui Resident Card program, we may process your personal data in order to operate the program e.g. by flying with us, you may earn points and redeem awards with your points, or obtain discount.
We may conduct checks and in-flight monitoring to ensure safety and security of our staff and personnel, and carry out verification procedures to prevent fraud or unlawful activities. This may include disclosing your personal data to airport authorities, immigration, customs and border controls.
We may process your personal data to comply with our regulatory requirements or dialogue with regulators as applicable, which may include disclosing your personal data to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.
To ensure our online service including www.bangkokair.com and the mobile application are available. We may process information about your web browser, your mobile application usage behavior, location data, IP address that are collected via cookies or similar tracking technologies to configure the best setting of our online services and to optimize user experience.
Please note that in addition to the disclosures we have identified above, we may disclose your personal data for the purposes set out above to service providers (e.g. IT operators, payment service providers, marketing agencies, ground handlers, catering service providers), contractors (e.g. call center), agents (e.g. travel agents), advisors (e.g. legal, financial, business or other advisors) and our affiliates that perform activities on our behalf, as well as our group companies.
No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we will take appropriate technical and organizational measures to ensure your privacy is protected in accordance with data protection legislative requirements. All information you provided to us is stored on our or our service providers’ secure servers which can be accessed and used according to our security policies and standards. We will deploy technical measures and appropriate management to secure and safeguard your personal data such as the safety protocol (Secure Sockets Layer: SSL) for the Internet encryption. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential and for complying with any other security procedures that we have notified you. We ask you not to share the password with anyone.
Your personal data may be transferred to, stored at, and/or accessed by staff or service providers in a destination outside the country in which you are located, whose data protection laws may be of a lower standard than those in your country.
You can request an access or update and correct your personal data, in certain circumstances, you may have the rights under European data protection law to:
The request for exercise your rights must be done in writing. Please provide your name, e-mail and FlyerBonus number or booking code or reservation code to help us identify your information more readily.
You have the right to opt-out of our marketing communications at any time by
Bangkok Airways Public Company Limited, 19th Floor
99 Mu 14 Vibhavadirangsit Road, Chom Phon, Chatuchak, Bangkok 10900 Thailand
or email to firstname.lastname@example.org
We have appointed EU representative for purpose of the GDPR. If you are in EU and would like to contact us, you can also send your request to:
Hartz & Datenschutz Partner GmbH
Ludwig-Uhland-Str. 20 A
D - 63322 Rodermark